Tchunza

Legal

Privacy Policy

Last updated: March 26, 2026

1. Data controller

Tchunza Software, operated by William Torres, is responsible for processing the personal data collected through tchunza.com and communications related to our services.

  • Email: info@tchunza.com
  • Phone: +57 (321) 451-1296
  • Country: Colombia

2. Applicable legal framework

The processing of personal data is governed by Colombian Law 1581 of 2012 and Decree 1377 of 2013, as well as any regulations that supplement or replace them.

3. Data we collect

We only collect data that you voluntarily provide:

  • Contact data: name, email, and phone number when you fill out a form or contact us.
  • Usage data: IP address, browser type, and pages visited, collected automatically to improve the site.
  • Communication data: the content of messages you send via email or WhatsApp.

We do not collect sensitive data such as financial information, health data, or identity documents.

4. Purpose of processing

We use your data to:

  • Respond to your inquiries and service requests.
  • Provide information about our services and commercial proposals.
  • Execute and manage contracted service agreements.
  • Improve the browsing experience on our site.
  • Comply with legal and accounting obligations.

We do not use your data for third-party advertising and we never sell it.

5. Legal basis for processing

  • Your consent, given when contacting us voluntarily.
  • Contract performance, when we have agreed to provide a service.
  • Legitimate interest, to improve our services.
  • Legal obligation, when Colombian regulations require it.

6. Data retention

We retain your data for as long as necessary to fulfill the stated purposes. Contact data of clients and prospects is retained for a maximum of 5 years from the last contact or until you request deletion.

7. Sharing with third parties

We share your data only in these cases:

  • Service providers: email tools, hosting, and analytics, under confidentiality agreements.
  • Legal obligation: when a competent authority requires it.

We do not transfer data to countries without adequate protection levels.

8. Your rights

Under Colombian Law 1581 of 2012, you have the right to:

  • Access the personal data we hold about you.
  • Update and rectify incorrect data.
  • Delete your data when it is no longer necessary.
  • Object to processing for specific purposes.
  • Withdraw your consent at any time.

Write to info@tchunza.com to exercise these rights. We will respond within 10 business days.

9. Cookies

We use technical and analytics cookies to measure traffic and remember preferences. You can disable them from your browser, though this may affect some site features.

10. Security

We adopt reasonable technical and organizational measures to protect your data. No internet transmission is completely secure, but we do everything we can to protect you.

11. Changes to this policy

We may update this policy at any time and will update the date at the top of this page. We recommend reviewing it periodically.

12. Contact